Before opening a support ticket, try these quick fixes that solve the majority of login problems. These steps are safe and preserve your account integrity.
If codes are rejected, first check your device time settings and set them to automatic. For TOTP apps, re-scan the QR using the backup or any saved secret. If you used SMS, confirm receipt and that your carrier has not blocked shortcodes.
If sign-in sends you back to the login page, clear cookies for the domain or try a fresh browser profile. Corrupted cookies or malformed sessions commonly cause loop behavior.
Multiple geographic regions or VPN exit nodes can trigger safety blocks. Try logging in from a previously used location, or temporarily disable VPN during login. Label trusted devices in account settings afterward.
Contact official support when you cannot solve the problem with the above steps or when your account shows unauthorized activity. Provide relevant materials: timestamps, device details, last successful transaction TXIDs, and a clear photo ID if requested. Keep communication within the official ticket flow to maintain security.
Open Official Support →